Performance Management in Mission Driven Organisations
Working with our clients, we’ve seen a full range of responses to the term ‘performance management’. At one extreme, a complete unquestioning embrace; at the other, outright distrust, with suspicion of the intrusion of yet more banal corporate theory into working life. Of course, neither reaction is really fair, for – it is suggested here – the reasoning behind ‘performance management’ is straightforward enough. It’s the conceptual structure and processes that enables organisations to not only deliver on their mission, and produce the evidence of such success, but also hone what they’re delivering as they go along: be it in developing people, refining services or perfecting core support functions.